Product Replacement Information

We're sorry for the inconvenience and hope to rectify your situation quickly. Please log in or create a new account to create a new replacement request or to check the status of an existing replacement request.

Replacements may only be requested within the first 90 days of your purchase.

PLEASE ONLY SUBMIT ONE REPLACEMENT REQUEST PER PURCHASE. WE WILL NOT BE ABLE TO FULFILL MULTIPLE REQUESTS PER GAME PURCHASE. PLEASE MAKE SURE ALL OF YOURS PRODUCT REPLACEMENT NEEDS HAVE BEEN IDENTIFIED PRIOR TO FINALIZING YOUR REQUEST.

PLEASE EMAIL wkreplacements@necaonline.com IF YOU NEED ADDITIONAL HELP OR HAVE QUESTIONS.


Known Issues

D&D Icons of the Realms Miniatures: Icewind Dale: Rime of the Frostmaiden - Arveiaturace Premium Set (SKU: 96022) : For those of you experiencing issues, please log into our product replacement system and request a replacement. We will be processing replacement requests in the order they are received. We appreciate your patience and are very sorry for the inconvenience.

Please enter a request for a replacement for your Arveiaturace, but DO NOT ship your figure back to us.  We will contact you with further details as they become available.

Arveiaturace Replacement Timing (Rev. 2.16.19):
Because of the complexity of the product and time to manufacture you may not receive your replacement until June at the earliest. Please check here often as this date may fluctuate.